Are free for consumers, but not builders
You can only use the Ombudsman schemes if you have used the organisation’s internal complaints service first.
If it’s been longer than eight weeks since you made your complaint, and you and the trader can’t agree on what to do. If this is the case you can take your complaint to the Ombudsman.
Ombudsman looks at the papers supplied to him, and then makes a recommendation or ruling.
An ombudsman’s decision is usually binding on the builder. However only if the builder is part of the ombudsman schemes. You can go to court if you’re not happy with the decision.
Altion Law are specialists at advising and representing parties in a Contractual Dispute relating to a Construction Project. If you would like to have a confidential discussion with a member of our team, please complete our Contact Us Form, and we will call you back at a time that is suitable for you or you can contact us directly on 01908 414990.